Blog
We write about what we know and show you how to do it yourself. Tutorials, deep-dives, and honest takes on technology, AI, and business. If you would rather have us handle it, that works too.
Your AI Problem Might Be an Architecture Problem
DiDi nearly doubled the accuracy of an AI quality-assurance workflow after redesigning how the system handled context, tasks, and deterministic logic. The lesson is broader than contact centers: when an AI application performs poorly, the prompt may not be the real problem.
By Natalie Thompson
Your Website Isn't a Brochure Anymore. It's Source Material for AI Search.
Google rebuilt Search around AI at I/O 2026. Most of what that demands from your website is not new. It is ordinary best practice, finally being graded by a reader that does not give anyone the benefit of the doubt.
By Natalie Thompson
Multi-Agent Coding Workflows for Solo Developers and Small Teams
A practical field manual for multi-agent coding workflows: sequential sessions, parallel independent agents, coordinated teams, and the admin-coding divide that makes it all work.
By William Thompson